Retail Service Specialist - Lead & Grow with Benefits

Fremont Economic Development Corp.; Colorado; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts in Colorado seeks a Retail Service Specialist to support the Store Manager and team in delivering outstanding customer service, sales, and store operations. The role includes shift responsibilities in the manager’s absence and a focus on accurate order processing and customer satisfaction.

The position emphasizes bilingual capabilities and strong knowledge of automotive systems, with opportunities for growth within a nationwide parts retailer.

Qualifications

• RSS Certification required or able to obtain.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish highly desired).
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Handle store operations, including phone calls and order processing, transfers, and shipments.
• Manage returns, exchanges, and refunds accurately and efficiently.
• Ensure all merchandise is invoiced before leaving the store and communicate tasks to the team.

Skills

RSS Certification

Retail sales experience

Multilingual fluency

Automotive systems knowledge

Education

ASE Certification

Job description

O’Reilly Auto Parts in Colorado seeks a Retail Service Specialist to support the Store Manager and team in delivering outstanding customer service, sales, and store operations. The role includes shift responsibilities in the manager’s absence and a focus on accurate order processing and customer satisfaction.

The position emphasizes bilingual capabilities and strong knowledge of automotive systems, with opportunities for growth within a nationwide parts retailer.