Retail Service Lead - Growth, Benefits & Career Path

O'Reilly Auto Parts; Garden City (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day-one medical, dental, & vision

Stock purchase plan

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Colorado is hiring a Retail Service Specialist who will support store leadership in sales, customer service, and store operations, including shift management in absence of managers. Bilingual candidates are encouraged.

The role emphasizes a welcoming customer experience, accurate checkout and returns processing, and coordination of stock, transfers, and merchandising tasks. Competitive compensation along with comprehensive benefits is offered.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the showroom and ensure adherence to service programs.
• Ensure phone calls are answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers, and notify customers on shipment arrivals.
• Handle returns and exchanges efficiently, issue refunds correctly, and stage returns appropriately.

Skills

Strong communication

Spanish bilingual

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Colorado is hiring a Retail Service Specialist who will support store leadership in sales, customer service, and store operations, including shift management in absence of managers. Bilingual candidates are encouraged.

The role emphasizes a welcoming customer experience, accurate checkout and returns processing, and coordination of stock, transfers, and merchandising tasks. Competitive compensation along with comprehensive benefits is offered.