Retail Service Specialist — Customer Experience

Michaels Stores; Fort Myers (FL); On-site; USD 24,000 - 30,000; Full time

Job summary

The Michaels Companies Inc. in Fort Myers, FL is seeking a store team member to assist customers, stock shelves, run checkout, and participate in truck unloads.

You will help customers locate products, enroll them in rewards, and support omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). This role requires standing long hours and lifting, in a climate-controlled environment, with a positive attitude.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Job description

The Michaels Companies Inc. in Fort Myers, FL is seeking a store team member to assist customers, stock shelves, run checkout, and participate in truck unloads.

You will help customers locate products, enroll them in rewards, and support omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). This role requires standing long hours and lifting, in a climate-controlled environment, with a positive attitude.