Retail Service Specialist — Auto Parts Shift Lead

O'Reilly Auto Parts; Sauk Centre (MN); Presencial; USD 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Wages

Paid Time Off

401k with Employer Contributions

Health/Dental/Vision Insurance

Tuition Assistance

Career Growth Opportunities

Resumo da oferta

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of managers, with focus on excellent customer service.

Responsibilities include supervising showroom service levels, processing orders, handling returns, invoicing, and ensuring schedule adherence.

Qualificações

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers; contact customers on shipment arrivals.

Conhecimentos

Strong communication skills

RSS Certification

Descrição da oferta de emprego

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of managers, with focus on excellent customer service.

Responsibilities include supervising showroom service levels, processing orders, handling returns, invoicing, and ensuring schedule adherence.