Retail Service Manager: Lead Teams & Deliver Smiles

Hy-Vee, Inc.; Ankeny (IA); On-site; USD 28,000 - 44,000; Full time

Job summary

Hy-Vee, Inc. in Ankeny, IA seeks a Service Manager to keep the store running smoothly by supervising employees across all departments and ensuring prompt, friendly service.

You’ll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed. The role suits an experienced retail leader who thrives in a fast-paced environment, develops people, and delivers results.

Qualifications

• High school diploma or equivalent required.
• 2+ years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service throughout the store.
• Lead by example and maintain positive employee relations.
• Plan, prepare, and adjust work schedules for staff.
• Supervise store activities in the Department Manager's absence.
• Train workers on store policies and procedures.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures and maintain a safe work environment.
• Order merchandise and verify deliveries; report discrepancies.
• Identify ad and promo placement and ensure product quality.
• Manage payroll data and store records with discretion.
• Adhere to Hy-Vee policies and store guidelines.

Skills

Customer service

Team leadership

Scheduling

Safety procedures

Cash handling

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Ankeny, IA seeks a Service Manager to keep the store running smoothly by supervising employees across all departments and ensuring prompt, friendly service.

You’ll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed. The role suits an experienced retail leader who thrives in a fast-paced environment, develops people, and delivers results.