Part-Time Retail Service Manager: Customer-First Leader

Hy-Vee; Ankeny (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

Hy-Vee in Ankeny, IA is seeking a part-time Service Manager to supervise store staff, ensure friendly service, and manage daily operations across departments. You will lead by example, train employees, handle scheduling, and address customer issues to maintain high standards.

The role emphasizes safety, inventory control, and adherence to store policies, with opportunities to develop people and drive results in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Ability to stand and perform physical tasks in a retail setting.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and names.
• Lead by example and maintain positive employee relations across the store.
• Plan and adjust work schedules; assign duties and follow up for timely completion.
• Supervise activities across all departments and step in as needed.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train workers on store policies and procedures; provide ongoing education.
• Evaluate performance and recommend promotions, transfers, or dismissals.
• Enforce safety procedures and report injuries as needed.
• Order merchandise, verify deliveries, and report discrepancies.
• Determine ad/display locations and ensure product quality and quantities meet demand.
• Compile and review sales, inventory, and display projections; manage payroll basics.
• Handle POS, cash registers, and basic transactional duties.

Skills

Problem solving

Arithmetic

Interviewing

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee in Ankeny, IA is seeking a part-time Service Manager to supervise store staff, ensure friendly service, and manage daily operations across departments. You will lead by example, train employees, handle scheduling, and address customer issues to maintain high standards.

The role emphasizes safety, inventory control, and adherence to store policies, with opportunities to develop people and drive results in a fast-paced retail environment.