Retail Service Manager: Lead Teams & Delight Customers

Hy-Vee, Inc.; Pleasant Valley Township (IA); On-site; USD 25,000 - 41,000; Full time

Job summary

Hy-Vee, Inc. in Pleasant Valley Township, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service at every turn.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results,

Qualifications

• High school diploma or equivalent required.
• Two+ years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and addressing their needs.
• Plan, prepare, and adjust work schedules; assign employees to duties and follow up to ensure timely completion.
• Train workers on store policies, department procedures, and safety practices; provide ongoing education for employees.
• Oversee merchandising, inventory control, and payroll basics; supervise activities across departments when the Department Manager is absent.

Skills

Customer service

Leadership

Staff supervision

Scheduling

Conflict resolution

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Pleasant Valley Township, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service at every turn.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results,