Retail Sales Manager — Lead Service & Growth

Michaels; Lynnwood (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels is hiring a Sales Manager in Lynnwood, WA. You will lead a high-performing selling culture, oversee front-end and service operations, and drive KPI results while coaching team members to deliver exceptional customer experiences.

Responsibilities include enforcing SOPs, managing POS systems, and supporting omni-channel services like BOPIS and delivery. This full-time role requires leadership and a passion for engaging customers in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience required.
• Strong focus on customer experience and selling culture.
• Ability to coach and develop team members.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure adherence to policies and standards and drive store results.
• Model customer experience and selling behaviors to boost conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.

Skills

Retail leadership

Customer service

Coaching

POS systems

Tools

POS systems

Self-Checkout

Job description

Michaels is hiring a Sales Manager in Lynnwood, WA. You will lead a high-performing selling culture, oversee front-end and service operations, and drive KPI results while coaching team members to deliver exceptional customer experiences.

Responsibilities include enforcing SOPs, managing POS systems, and supporting omni-channel services like BOPIS and delivery. This full-time role requires leadership and a passion for engaging customers in a fast-paced retail environment.