Retail Sales Manager — Customer Experience Leader

Michaels of Canada; Yakima (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Telemedicine

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in UNION GAP, WA to lead a high-performing store team and champion a strong selling culture. You will drive sales results, customer experience, and operational excellence across front-end, service, and in-store programs.

You will coach, mentor, and develop team members, supervise POS activities, and ensure adherence to SOPs while promoting loyalty programs and protection plans. Expect nights, weekends, and early mornings as required.

Qualifications

• 3+ years retail leadership experience
• Proven ability to lead front-end and service operations
• Strong customer-focused coaching and performance drive

Responsibilities

• Lead adherence to SOPs and company programs to ensure legal compliance and consistent execution.
• Ensure policy execution and hold team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout usage to support smooth transactions.
• Oversee in-store programs and events (Balloons, Birthday parties) and drive loyalty enrollment.
• Promote MCC/Extend services and protection plans to customers.
• Drive sales and operations excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery for omni-channel service.
• Support Custom Framing operations and customer consultations where applicable.
• Train and develop team members through structured onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer focus

Coaching

Store operations

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager in UNION GAP, WA to lead a high-performing store team and champion a strong selling culture. You will drive sales results, customer experience, and operational excellence across front-end, service, and in-store programs.

You will coach, mentor, and develop team members, supervise POS activities, and ensure adherence to SOPs while promoting loyalty programs and protection plans. Expect nights, weekends, and early mornings as required.