Retail Service Lead & Shift Supervisor (Bilingual)

O'Reilly Auto Enterprises, LLC; Cisco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day one health benefits

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when leadership is absent.

Bilingual candidates are encouraged to apply. The position emphasizes team leadership, handling in-store programs, order processing, returns, and ensuring accurate invoicing and security procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Bilingual abilities encouraged (Spanish highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute company programs.
• Ensure proper handling of phone calls, orders, transfers, returns, and invoicing.
• Perform opening/closing duties, security procedures, and adherence to schedules.
• Coordinate with management to ensure timely processing of orders and deliveries.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish encouraged)

Job description

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when leadership is absent.

Bilingual candidates are encouraged to apply. The position emphasizes team leadership, handling in-store programs, order processing, returns, and ensuring accurate invoicing and security procedures.