Retail Service Lead: Customer Experience & Operations

O'Reilly Auto Enterprises, LLC; Carthage (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations, stepping in for managers when needed. Bilingual candidates encouraged to apply.

You will lead team members, supervise customer service, handle store procedures such as transfers, returns, and deposits, and ensure security and daily opening/closing tasks are completed.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Oversee daily store operations including opening/closing duties and ensuring security procedures are followed.
• Ensure transfers, returns, and special orders are processed efficiently and accurately.
• Coordinate with management to maintain store appearance and adherence to policy.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations, stepping in for managers when needed. Bilingual candidates encouraged to apply.

You will lead team members, supervise customer service, handle store procedures such as transfers, returns, and deposits, and ensure security and daily opening/closing tasks are completed.