Retail Service Lead - Shift Manager & Growth Opportunities

O'Reilly Auto Parts; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of management, with bilingual candidates encouraged to apply.

Responsibilities include leading the team in customer service, overseeing showroom service levels, processing orders and transfers, handling returns, and ensuring proper invoicing and security procedures are

Qualifications

• Excellent communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge a plus.
• ASE Certification preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute customer service programs.
• Answer telephone according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders and contact customers on shipment arrivals as needed.
• Handle outside purchases and special orders efficiently and per procedure.
• Process retail customer returns and exchanges, issue refunds with correct payment methods, and stage returned merchandise.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members adhere to posted schedules and clock in/out per policy.
• Perform store opening/closing duties, day end procedures, secure money/deposits, prepare bank deposits, ensure security, and check delivery vehicles.

Skills

Communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of management, with bilingual candidates encouraged to apply.

Responsibilities include leading the team in customer service, overseeing showroom service levels, processing orders and transfers, handling returns, and ensuring proper invoicing and security procedures are