Retail Service Lead — Career Growth & Benefits

O'Reilly Automotive Stores, Inc.; Burnsville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One health benefits

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may assume shift management when managers are away, and bilingual applicants are encouraged.

Responsibilities include leading a team to deliver excellent customer service, supervising showroom service levels, processing orders and transfers, and maintaining a welcoming store environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels on the showroom floor and ensure program execution.
• Assist with shift management in the absence of Store/Assistant Manager.
• Ensure timely processing of buy online/ship to store, hub, and transfers.
• Ensure returns are processed efficiently and refunds issued correctly.

Skills

Strong communication

Bilingual (Spanish preferred)

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may assume shift management when managers are away, and bilingual applicants are encouraged.

Responsibilities include leading a team to deliver excellent customer service, supervising showroom service levels, processing orders and transfers, and maintaining a welcoming store environment.