Retail Service Lead - Growth & Multilingual Support

O'Reilly Auto Parts; Artesia (NM); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver excellent customer service, overseeing showroom activities, processing orders and returns, and ensuring security and accurate reporting of deposits and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and implement service programs.
• Ensure phone coverage and adherence to company policies.
• Process buy online/shirt to store and transfers in a timely manner.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver excellent customer service, overseeing showroom activities, processing orders and returns, and ensuring security and accurate reporting of deposits and