Retail Service Lead — Bilingual, Growth & Benefits

O'Reilly Auto Parts; Baxley (GA); Presencial; USD 18.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive wages

401k with employer contributions

Health insurance

Paid time off

Tuition assistance

Career growth

Resumo da vaga

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. You will lead store team members in delivering excellent customer service to retail and professional customers, supervise showroom service levels, handle phone calls, and ensure accurate processing of orders,

Qualificações

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desirable: Retail sales experience, automotive knowledge, ASE Certification, and Spanish language ability.

Responsabilidades

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Handle phone calls and ensure timely processing of BOP orders, transfers, and shipments.
• Process returns, exchanges, and refunds accurately, and manage invoicing and core charges.
• Perform opening/closing duties, day-end procedures, and secure cash and premises.

Conhecimentos

Strong communication

RSS Certification

Descrição da vaga

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. You will lead store team members in delivering excellent customer service to retail and professional customers, supervise showroom service levels, handle phone calls, and ensure accurate processing of orders,