Retail Service Lead — Bilingual

O'Reilly Auto Parts; Hannibal (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with employer contributions

Stock purchase plan

Tuition assistance

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in absence of supervisors.

Bilingual candidates are encouraged to apply. The position focuses on leading the team, handling store operations, and delivering excellent service to both retail and professional customers.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure program execution.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, transfers, and add orders promptly; notify customers of shipments.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language (preferred)

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in absence of supervisors.

Bilingual candidates are encouraged to apply. The position focuses on leading the team, handling store operations, and delivering excellent service to both retail and professional customers.