Retail Service Lead – Growth & Benefits

O'Reilly Automotive; Woonsocket (RI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition assistance

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management duties in their absence and bilingual candidates are encouraged to apply.

The position emphasizes leading by example in customer service, handling returns, invoicing, and daily store tasks while ensuring compliance with company policies and safety standards.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers and notify customers on shipments.

Skills

Strong communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management duties in their absence and bilingual candidates are encouraged to apply.

The position emphasizes leading by example in customer service, handling returns, invoicing, and daily store tasks while ensuring compliance with company policies and safety standards.