Retail Service Lead - Growth & Benefits

O'Reilly Automotive; Harrison Township (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in absence of leadership.

Bilingual candidates are encouraged to apply and growth within the company is highlighted. Key responsibilities include leading a team to deliver excellent customer service, supervising showroom operations, handling in-store transfers, and ensuring security and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure programs are followed.
• Ensure phone calls are answered per policy and orders are processed timely.
• Manage day-to-day store operations including opening/closing duties and security checks.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in absence of leadership.

Bilingual candidates are encouraged to apply and growth within the company is highlighted. Key responsibilities include leading a team to deliver excellent customer service, supervising showroom operations, handling in-store transfers, and ensuring security and