Bilingual Retail Team Lead: Customer Service & Ops

O'Reilly Auto Parts; Weaverville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Promotional opportunities

Career growth within company

Job summary

O’Reilly Auto Parts in Weaverville, NC is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role will also assume shift management in their absence, and bilingual candidates are encouraged to apply.

You will lead store team members to deliver excellent service to retail and professional customers, supervise service programs, handle opening and closing duties, and ensure accurate processing of

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Perform store opening/closing duties and ensure security procedures.
• Process buy online/ship to store, transfers, and add orders; contact customers upon shipment arrivals as needed.
• Handle returns and exchanges efficiently and accurately, including refunds and restocking.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O’Reilly Auto Parts in Weaverville, NC is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role will also assume shift management in their absence, and bilingual candidates are encouraged to apply.

You will lead store team members to deliver excellent service to retail and professional customers, supervise service programs, handle opening and closing duties, and ensure accurate processing of