Retail Service Lead: Elevate Customer Experience & Store Ops

O'Reilly Auto Parts; Spokane (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical, dental, & vision insurance

401k with employer contributions

Tuition assistance programs

Job summary

O'Reilly Auto Parts in Spokane is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. This role involves shift management responsibilities and ensuring excellent customer satisfaction.

The ideal candidate should have strong communication skills, retail experience, and a passion for automotive knowledge. O'Reilly offers a comprehensive benefits package, including competitive wages, paid time off, and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels on retail showroom.
• Process online orders and ensure timely communication with customers.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Spokane is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. This role involves shift management responsibilities and ensuring excellent customer satisfaction.

The ideal candidate should have strong communication skills, retail experience, and a passion for automotive knowledge. O'Reilly offers a comprehensive benefits package, including competitive wages, paid time off, and opportunities for career growth.