Retail Service Lead - Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Vienna (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Health/Dental/Vision Insurance

401k with Employer Contributions

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.

This role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply and a focus on merchandising, order processing, and secure procedures.

Join a team that values promotion from within and offers a comprehensive benefits package.

Qualifications

• Strong communication skills required for daily customer interactions.
• Ability to obtain RSS Certification within role tenure.
• Retail experience in auto parts is preferred but not required.
• Bilingual abilities are encouraged to apply.

Responsibilities

• Lead store team in delivering outstanding customer service to retail and professional customers.
• Oversee phone protocols, order processing, transfers, and delivery notifications.
• Manage store opening/closing duties, cash handling, and security procedures.
• Ensure efficient returns, exchanges, invoicing, and merchandising tasks.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.

This role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply and a focus on merchandising, order processing, and secure procedures.

Join a team that values promotion from within and offers a comprehensive benefits package.