Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Union City (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Union City, Georgia. This role involves supporting the Store Manager and leading the team in delivering excellent customer service. Responsibilities include supervising customer service levels, managing returns and exchanges, and performing cash handling duties. The ideal candidate possesses strong communication skills and is encouraged to be bilingual. O'Reilly offers competitive wages, paid time off, and benefits including medical, dental, and retirement programs.

Qualifications

• Strong communication skills are essential.
• Previous retail sales experience in auto parts is preferred.
• Knowledge of automotive systems and repairs is desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient handling of retail customer returns and exchanges.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Union City, Georgia. This role involves supporting the Store Manager and leading the team in delivering excellent customer service. Responsibilities include supervising customer service levels, managing returns and exchanges, and performing cash handling duties. The ideal candidate possesses strong communication skills and is encouraged to be bilingual. O'Reilly offers competitive wages, paid time off, and benefits including medical, dental, and retirement programs.