Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Soldotna (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Assistance Programs

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Soldotna, Alaska. The role supports the Store Manager in customer service and store operations, leading the team in providing exceptional service.

Responsibilities include managing customer service standards, processing store operations, and ensuring accurate handling of returns. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store orders are processed timely.
• Perform all store opening/closing duties.
• Handle customer returns and exchanges efficiently.

Skills

Strong communication skills

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Soldotna, Alaska. The role supports the Store Manager in customer service and store operations, leading the team in providing exceptional service.

Responsibilities include managing customer service standards, processing store operations, and ensuring accurate handling of returns. The position offers competitive wages, benefits, and opportunities for career growth.