Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Lodi (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A prominent auto parts retailer in Lodi, California, is seeking a Retail Service Specialist to support management and oversee customer service operations. The ideal candidate will have strong communication skills and retail experience, preferably in auto parts. This role involves leading the team and ensuring effective store operations. Competitive compensation and various benefits are offered. Bilingual candidates are encouraged to apply for this dynamic position.

Qualifications

• Strong communication skills are essential for supporting the team.
• Retail sales experience, preferably in auto parts, is valued.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of online orders and customer returns.
• Perform all store opening/closing duties as assigned.

Skills

Strong communication skills

Bilingual (Spanish highly desired)

Ability to obtain RSS Certification

Education

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Job description

A prominent auto parts retailer in Lodi, California, is seeking a Retail Service Specialist to support management and oversee customer service operations. The ideal candidate will have strong communication skills and retail experience, preferably in auto parts. This role involves leading the team and ensuring effective store operations. Competitive compensation and various benefits are offered. Bilingual candidates are encouraged to apply for this dynamic position.