Auto Parts Retail Lead & Customer Service Pro
O'Reilly Auto Parts
14 days+
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Benefits offered by this job
Job summary
A leading auto parts retailer in California is seeking a Retail Service Specialist to support management in sales and customer service. This role includes training team members to ensure exceptional service and efficient operations. Candidates should possess strong communication skills and ideally have retail automotive experience. The position offers competitive wages, benefits including 401k with contributions, and opportunities for growth within the company.
Qualifications
- Strong communication skills are essential for customer interaction.
- Certification for Retail Service Specialist required.
- Retail sales experience, preferably in auto parts is desirable.
- Automotive knowledge and ASE certification are beneficial.
Responsibilities
- Lead store team in providing excellent customer service.
- Supervise customer service levels on the retail showroom.
- Process buy online/ship to store and special orders timely.
- Ensure efficient handling of retail returns and exchanges.
- Perform all store opening and closing duties.
Skills
Strong communication skills
Ability to obtain RSS Certification
Retail sales experience
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages
Job description
A leading auto parts retailer in California is seeking a Retail Service Specialist to support management in sales and customer service. This role includes training team members to ensure exceptional service and efficient operations. Candidates should possess strong communication skills and ideally have retail automotive experience. The position offers competitive wages, benefits including 401k with contributions, and opportunities for growth within the company.
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