Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Parts; Arvin (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in California seeks a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising team members, processing orders, and handling customer returns. Qualified candidates should have strong communication skills and the ability to obtain RSS certification. Retail experience and automotive knowledge are preferred, and bilingual candidates are encouraged to apply. This full-time role offers competitive wages and opportunities for career growth.

Qualifications

• Strong communication skills are essential for the role.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repair is beneficial.
• ASE Certification will enhance candidacy.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead team in providing excellent customer service.
• Oversee customer service levels in retail showroom.
• Ensure timely processing of store transfers and special orders.
• Manage retail customer returns and exchanges efficiently.
• Perform store opening and closing duties as required.
• All other duties as assigned.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

A leading auto parts retailer in California seeks a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising team members, processing orders, and handling customer returns. Qualified candidates should have strong communication skills and the ability to obtain RSS certification. Retail experience and automotive knowledge are preferred, and bilingual candidates are encouraged to apply. This full-time role offers competitive wages and opportunities for career growth.