Retail Service Lead: Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Bushnell (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Day-one medical/dental/vision

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Bushnell, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of the Assistant or Store Manager and bilingual candidates are encouraged to apply.

The position focuses on providing outstanding service to both retail and professional customers, managing service programs and store operations, and ensuring timely

Qualifications

• Strong communication skills and the ability to engage with customers.
• RSS Certification is required or pursued.
• Retail sales experience, ideally in auto parts.
• Automotive systems and repair knowledge beneficial.
• ASE Certification preferred.
• Spanish language fluency is highly desired.

Responsibilities

• Lead store team to deliver excellent customer service for retail and professional customers.
• Supervise customer service levels in the showroom and execute on service programs.
• Handle phone calls per policy and manage buy online/ship to store and transfers.
• Process special orders, outside purchases, and RO ledger procedures.
• Ensure returns, refunds, and exchanges are processed promptly and accurately.
• Oversee opening/closing duties, deposits, security, and store cash controls.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Bushnell, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of the Assistant or Store Manager and bilingual candidates are encouraged to apply.

The position focuses on providing outstanding service to both retail and professional customers, managing service programs and store operations, and ensuring timely