Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Haughton (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical, dental, and vision insurance

401k with employer contributions

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Haughton, Louisiana. This role involves supporting the Store Manager in sales, customer service, and operations, with shift management duties in their absence. Candidates should possess strong communication skills and ideally have retail sales experience in auto parts. The total compensation package includes competitive wages, paid time off, and comprehensive insurance options, promoting career growth and health programs.

Qualifications

• Candidates must have strong communication skills and the ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repair is beneficial.

Responsibilities

• Lead store team to provide excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of orders and customer communications.
• Manage retail customer returns and exchanges efficiently.
• Perform store opening and closing duties according to company policy.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Haughton, Louisiana. This role involves supporting the Store Manager in sales, customer service, and operations, with shift management duties in their absence. Candidates should possess strong communication skills and ideally have retail sales experience in auto parts. The total compensation package includes competitive wages, paid time off, and comprehensive insurance options, promoting career growth and health programs.