Retail Service Lead: Customer Experience & Store Operations

O'Reilly Auto Parts; Craig (CO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Job summary

O’Reilly Auto Parts in Craig, CO seeks a Retail Service Specialist to lead store team members in delivering excellent customer service to retail and professional customers. The role includes shift management in the absence of store leadership and a focus on in-store operations.

The position emphasizes strong communication, potential RSS certification, and is open to bilingual candidates. O’Reilly offers a comprehensive compensation package and opportunities for career growth within the

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise customer service levels and programs in-store.
• Answer telephone per company policy.
• Process BOPIS, transfers, and DC add orders promptly.
• Handle special orders and returns efficiently.
• Invoice merchandise before it leaves the store.
• Communicate Zipline and delegate merchandising tasks.
• Ensure schedule adherence and proper clock-in/out.
• Perform opening/closing duties and secure deposits.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Craig, CO seeks a Retail Service Specialist to lead store team members in delivering excellent customer service to retail and professional customers. The role includes shift management in the absence of store leadership and a focus on in-store operations.

The position emphasizes strong communication, potential RSS certification, and is open to bilingual candidates. O’Reilly offers a comprehensive compensation package and opportunities for career growth within the