Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Fort Collins (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical insurance

Dental insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Fort Collins, CO to support the Store Manager and drive top-notch customer service. The role includes shift management responsibilities when the manager is absent and a focus on store appearance and operations.

Ideal candidates have strong communication skills and RSS Certification; bilingual abilities are encouraged to apply, with a comprehensive compensation package and ongoing career growth opportunities.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels on the showroom floor and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Fort Collins, CO to support the Store Manager and drive top-notch customer service. The role includes shift management responsibilities when the manager is absent and a focus on store appearance and operations.

Ideal candidates have strong communication skills and RSS Certification; bilingual abilities are encouraged to apply, with a comprehensive compensation package and ongoing career growth opportunities.