Retail Service Lead: Customer Experience & Shift Mgmt

O'Reilly Auto Parts; Cave Creek (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages / PTO

Stock Purchase Plan & 401k with Day-1

Medical, Dental, Vision Insurance + FS

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. Bilinguals encouraged.

You will lead the team in delivering excellent service to retail and professional customers, oversee showroom service programs, handle orders and returns, and participate in opening/closing duties and cash handling as needed.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Oversee showroom customer service levels and execute programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure using electronic ledger.
• Process returns and exchanges efficiently; issue refunds using correct payment methods; stock returns properly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff clock in/out and follow posted schedule; perform opening/closing duties; manage money/deposits and security.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. Bilinguals encouraged.

You will lead the team in delivering excellent service to retail and professional customers, oversee showroom service programs, handle orders and returns, and participate in opening/closing duties and cash handling as needed.