Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Trussville (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Trussville, Alabama is seeking a Retail Service Specialist to support store management and ensure excellent customer service. The role involves supervising team members and managing store operations, including opening and closing procedures.

The ideal candidate will possess strong communication skills and may benefit from prior retail sales experience, especially in auto parts. O'Reilly offers competitive wages, comprehensive benefits, and opportunities for career growth.

Qualifications

• Candidates must have strong communication skills and be able to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store processes are timely.
• Process retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Bilingual (fluency in Spanish desired)

Job description

O'Reilly Auto Parts in Trussville, Alabama is seeking a Retail Service Specialist to support store management and ensure excellent customer service. The role involves supervising team members and managing store operations, including opening and closing procedures.

The ideal candidate will possess strong communication skills and may benefit from prior retail sales experience, especially in auto parts. O'Reilly offers competitive wages, comprehensive benefits, and opportunities for career growth.