Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Hamilton (AL); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Paid time off

Resumo da oferta

O’Reilly Auto Parts in Alabama is seeking a Retail Service Specialist to support the Store Manager and assistants, lead the team in delivering outstanding customer service, and help manage daily store operations, including opening/closing duties.

This role emphasizes multilingual communication, certifications, and POS/stock handling, with opportunities for career growth within a stable retailer.

Qualificações

• Strong communication skills required.
• Ability to obtain RSS Certification within onboarding.
• Bilingual Spanish is highly desired.

Responsabilidades

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure policy adherence.
• Process buy online/ship to store, transfers and add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns/exchanges accurately and issue refunds per payment method.
• Ensure merchandise is invoiced before leaving the store and maintain security procedures.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Assist with opening/closing duties and daily money handling per policy.

Conhecimentos

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages (Spanish

Formação académica

ASE Certification

Descrição da oferta de emprego

O’Reilly Auto Parts in Alabama is seeking a Retail Service Specialist to support the Store Manager and assistants, lead the team in delivering outstanding customer service, and help manage daily store operations, including opening/closing duties.

This role emphasizes multilingual communication, certifications, and POS/stock handling, with opportunities for career growth within a stable retailer.