Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Livingston (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages & Paid time off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Livingston, Montana is seeking a Retail Service Specialist who will support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role encompasses shift management responsibilities and requires strong communication skills.

Qualified candidates will lead store team members and ensure efficient handling of customer service levels. The position offers a competitive compensation package including stock purchase options, 401k contributions, medical, dental, and vision insurance, and opportunities for career growth.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification required.

Responsibilities

• Lead team in providing excellent customer service.
• Supervise customer service levels on retail showroom.
• Ensure efficient handling of returns and exchanges.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts in Livingston, Montana is seeking a Retail Service Specialist who will support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role encompasses shift management responsibilities and requires strong communication skills.

Qualified candidates will lead store team members and ensure efficient handling of customer service levels. The position offers a competitive compensation package including stock purchase options, 401k contributions, medical, dental, and vision insurance, and opportunities for career growth.