Bilingual Shift-Lead, Retail Service Specialist

O'Reilly Auto Parts

Glasgow (MT)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in Glasgow, MT is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. You will lead store team in delivering exceptional service to retail and professional customers, supervise service levels, and handle opening/closing duties, returns, and orders according to

Qualifications

Strong communication skills required.
Ability to obtain RSS Certification required or encouraged.

Responsibilities

Lead store team in delivering excellent customer service to retail and professional customers.
Supervise customer service levels in retail showroom and ensure team executes on service programs.
Perform store opening/closing duties and day-end procedures.
Manage returns, exchanges and refunds according to policy and procedures.
Ensure merchandise is invoiced before leaving the store and coordinate with other departments as needed.
Communicate Zipline messages and delegate merchandising tasks.
Ensure staff clock in/out and follow posted work schedule.