Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Kalispell (MT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Kalispell, Montana. This role will support the Store Manager and Assistant Managers in various tasks, including sales and customer service. You will lead the team in providing excellent service and handle operational tasks in the absence of management.

Essential skills include strong communication and understanding of retail sales, especially in auto parts. The total compensation package includes competitive wages, paid time off, and various insurance plans.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.

Responsibilities

• Support the Store Manager and Assistant Managers in operations.
• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Process online orders and customer returns efficiently.
• Perform store opening and closing duties.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Kalispell, Montana. This role will support the Store Manager and Assistant Managers in various tasks, including sales and customer service. You will lead the team in providing excellent service and handle operational tasks in the absence of management.

Essential skills include strong communication and understanding of retail sales, especially in auto parts. The total compensation package includes competitive wages, paid time off, and various insurance plans.