Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Davison Township (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Davison Township, Michigan. This role supports the Store Manager and Assistant Managers in sales and customer service. Responsibilities include supervising team members and handling customer transactions efficiently.

Candidates should possess strong communication skills and may benefit from automotive sales experience. The position offers competitive wages, medical benefits, and opportunities for career growth.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Davison Township, Michigan. This role supports the Store Manager and Assistant Managers in sales and customer service. Responsibilities include supervising team members and handling customer transactions efficiently.

Candidates should possess strong communication skills and may benefit from automotive sales experience. The position offers competitive wages, medical benefits, and opportunities for career growth.