Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Caro (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Caro, MI, to support store management and provide excellent customer service. You'll lead team members while handling customer inquiries, orders, and returns, ensuring operational compliance and staff adherence to schedule.

The ideal candidate possesses strong communication skills, retail sales experience, and automotive knowledge. Join a company dedicated to employee growth and a diverse, equitable workplace.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts is preferred.
• Knowledge of automotive systems and repair is beneficial.
• Fluency in multiple languages, especially Spanish, is desired.

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure compliance with policies.
• Process orders and manage customer returns and exchanges.
• Perform all store opening and closing duties.

Skills

Communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

High School Diploma

Tools

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Caro, MI, to support store management and provide excellent customer service. You'll lead team members while handling customer inquiries, orders, and returns, ensuring operational compliance and staff adherence to schedule.

The ideal candidate possesses strong communication skills, retail sales experience, and automotive knowledge. Join a company dedicated to employee growth and a diverse, equitable workplace.