Retail Service Lead & Shift Supervisor

3M HEALTHCARE; Biscoe (NC); On-site; USD 19,286 - 26,174; Full time

Job summary

O'Reilly Auto Parts in North Carolina is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

You will lead a team to deliver excellent service to retail and professional customers, supervise showroom service levels, handle phone questions, and process online orders and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure returns are processed efficiently and refunds issued correctly.
• Invoice merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted work schedule and proper clock-in/out procedures.
• Perform store opening/closing duties and day end procedures.
• All other duties as assigned.

Skills

Strong communication

Retail sales

Automotive knowledge

Bilingual Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in North Carolina is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

You will lead a team to deliver excellent service to retail and professional customers, supervise showroom service levels, handle phone questions, and process online orders and