Retail Service Lead (Auto Parts & Customer Experience)

O'Reilly Auto Parts; Tarboro (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Tarboro, NC, to support store management and ensure excellent customer service. Key responsibilities include supervising store operations, managing team members, and ensuring customer satisfaction.

Applicants should have strong communication skills and experience in retail, preferably in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to lead and supervise team members in a retail environment.
• Experience handling customer service interactions effectively.
• Willingness to work flexible hours, including shifts.

Responsibilities

• Lead store team members providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Handle special orders and customer returns efficiently.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Education

Ability to obtain RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Tarboro, NC, to support store management and ensure excellent customer service. Key responsibilities include supervising store operations, managing team members, and ensuring customer satisfaction.

Applicants should have strong communication skills and experience in retail, preferably in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.