Retail Service Lead - Customer Experience & Shift Coach

O'Reilly Auto Enterprises, LLC; Liberty Hill (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

O’Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role includes shift management in the absence of Managers and support for bilingual customers.

A strong emphasis on teamwork and adherence to policies is noted. Desirable qualifications include retail experience, automotive knowledge, ASE certification, and Spanish language ability.

Qualifications

• Required: Strong communication skills.
• Desirable: Retail sales experience, auto parts knowledge.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to company programs.
• Handle shift management duties in the absence of store management and ensure proper opening/closing procedures.

Skills

Strong communication

Spanish language

Education

ASE Certification

Job description

O’Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role includes shift management in the absence of Managers and support for bilingual customers.

A strong emphasis on teamwork and adherence to policies is noted. Desirable qualifications include retail experience, automotive knowledge, ASE certification, and Spanish language ability.