Retail Service Lead – Customer Experience & Ops

O'Reilly Auto Parts; Petersburg (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Petersburg, Virginia. This role involves supporting the Store Manager and Assistant Managers with sales and customer service duties while assuming shift management responsibilities when needed. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail experience in auto parts is desired, and the company offers competitive wages, benefits, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to handle customer returns and exchanges efficiently.
• Experience in supervising customer service levels.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise retail showroom customer service programs.
• Ensure proper processing of orders and returns.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Petersburg, Virginia. This role involves supporting the Store Manager and Assistant Managers with sales and customer service duties while assuming shift management responsibilities when needed. Candidates should have strong communication skills and the ability to obtain RSS Certification. Retail experience in auto parts is desired, and the company offers competitive wages, benefits, and opportunities for career growth. Bilingual candidates are encouraged to apply.