Retail Service Lead - Customer Experience & Ops

O'Reilly Auto Parts

Haverhill (NH)

In loco

USD 38.000 - 52.000

Tempo pieno

8 giorni fa

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Competitive wages

Stock purchase plan

Employer 401k starting day one

Medical, Dental, & Vision insurance

Tuition assistance

Career growth

Descrizione del lavoro

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. The position emphasizes customer service, efficient order processing, inventory invoicing, and adherence to schedules within a full-time retail environment.

Competenze

Strong communication skills required.
Ability to obtain RSS Certification.
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification desired.
Fluency in Spanish is highly desired.

Mansioni

Lead store team in providing excellent customer service to retail and professional customers.
Supervise the customer service levels in the showroom including program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
Handle special orders and outside purchases efficiently and per procedure.
Process returns and exchanges; issue refunds with correct payment methods and stage returned merchandise appropriately.
Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members follow posted schedules; deviations approved by management; clock in/out per policy.
Perform store opening/closing duties, day-end procedures, secure money/deposits, prepare deposits, ensure security lights, lock doors, arm/disarm alarms, and secure delivery vehicles.
All other duties as assigned.