Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Henderson (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, & vision insurance

Tuition assistance

Opportunities for career growth

Team member health programs

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management duties in the absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver excellent service, managing showroom operations, processing transfers and special orders, and ensuring accurate invoicing and secure handling of

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure adherence to service programs.
• Ensure calls and customer inquiries are handled per policy.
• Process all buy online/ship to store transfers and notify customers on shipment arrivals.
• Handle outside purchases and returns efficiently and accurately.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management duties in the absence of store leadership and encourages bilingual candidates to apply.

Responsibilities include leading a team to deliver excellent service, managing showroom operations, processing transfers and special orders, and ensuring accurate invoicing and secure handling of