Retail Service Lead: Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; DeFuniak Springs (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance, and operations. Will assume shift management in their absence. Bilingual candidates are encouraged to apply and may aid in various daily tasks and process flows.

The role emphasizes leading a team to deliver exceptional service, managing store operations, and ensuring accurate handling of transactions, inventory, and security procedures.

Qualifications

• Strong communication skills for customer interactions.
• Ability to obtain RSS Certification.
• ASE Certification preferred or advantageous.
• Fluency in Spanish highly desirable.

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Manage phone inquiries and ensure orders are processed timely and accurately.
• Handle returns, exchanges, and refunds with proper payment methods.
• Perform opening/closing duties, day-end procedures, and security checks.

Skills

Strong communication skills

RSS Certification

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance, and operations. Will assume shift management in their absence. Bilingual candidates are encouraged to apply and may aid in various daily tasks and process flows.

The role emphasizes leading a team to deliver exceptional service, managing store operations, and ensuring accurate handling of transactions, inventory, and security procedures.