Retail Service Lead - Bilingual & Store Ops

O'Reilly Auto Parts; Shelbyville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Indiana to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, ownership of customer-service programs, and adherence to company procedures for returns, invoicing, and security.

Qualifications

• Strong communication and customer service skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy-compliant interactions.
• Handle store operations including opening/closing duties, cash handling, and security procedures.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Indiana to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, ownership of customer-service programs, and adherence to company procedures for returns, invoicing, and security.