Retail Service Lead: Customer Experience & Operations

O'Reilly Auto Parts; Lafayette (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Health Insurance

Career Growth

Stock Purchase Plan

Job summary

O’Reilly Auto Parts in Lafayette, LA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift leadership when managers are absent.

The role emphasizes teamwork, strong communication, and the ability to process purchases, returns, and transfers efficiently. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently using the external purchase ledger.
• Process retail customer returns and exchanges, issue refunds using proper payment methods, and stage returned merchandise.
• Ensure all merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and clock-in/out policies.
• Perform store opening/closing duties, day end procedures, money handling, bank deposits, and security checks.

Skills

Strong communication

RSS Certification

Spanish language

Job description

O’Reilly Auto Parts in Lafayette, LA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift leadership when managers are absent.

The role emphasizes teamwork, strong communication, and the ability to process purchases, returns, and transfers efficiently. Bilingual candidates are encouraged to apply.