Retail Service Lead — Bilingual (Shift Manager)

O'Reilly Auto Parts; Columbia (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Empire

Medical, Dental, & Vision Insurance +

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering exceptional customer service and smooth store operations. The role includes shift management tasks during absence of managers and overseeing daily procedures, inventories, and merchandising.

Candidates with bilingual abilities and a willingness to obtain RSS Certification are encouraged to apply. The position offers a comprehensive benefits package and growth opportunities within a growing

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Handle store opening/closing duties, banking, and security procedures.
• Ensure buy online/ship to store and transfers are processed promptly and customers notified.
• Address returns, exchanges, refunds, and proper merchandising and invoicing.

Skills

Strong communication

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering exceptional customer service and smooth store operations. The role includes shift management tasks during absence of managers and overseeing daily procedures, inventories, and merchandising.

Candidates with bilingual abilities and a willingness to obtain RSS Certification are encouraged to apply. The position offers a comprehensive benefits package and growth opportunities within a growing