Retail Service Lead - Bilingual & Growth Path

O'Reilly Auto Parts; Phoenix (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Job summary

A leading auto parts retailer in Phoenix, AZ is seeking a Retail Service Specialist to support the Store Manager and oversee customer service efforts. Key responsibilities include ensuring exceptional customer experiences, managing store operations, and performing team duties in a dynamic environment. Successful candidates will have strong communication skills and retail experience, preferably in auto parts. This position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills are essential for effective customer interaction.
• Previous retail sales experience in the auto parts field is preferred.
• Knowledge of automotive systems and repair is desired.

Responsibilities

• Support store management in sales and customer service.
• Ensure excellent customer service is provided by team members.
• Handle all retail customer returns and exchanges efficiently.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Tools

ASE Certification

Job description

A leading auto parts retailer in Phoenix, AZ is seeking a Retail Service Specialist to support the Store Manager and oversee customer service efforts. Key responsibilities include ensuring exceptional customer experiences, managing store operations, and performing team duties in a dynamic environment. Successful candidates will have strong communication skills and retail experience, preferably in auto parts. This position offers competitive wages, benefits, and opportunities for career growth.