Retail Service Lead — Bilingual Growth Path

O'Reilly Auto Parts

Christiansburg (VA)

On-site

USD 18,000 - 25,000

Full time

5 days ago

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Benefits offered by this job

Competitive wages

401k with employer contributions

Day One medical, dental, vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store leadership in delivering outstanding customer service and smooth store operations. This role emphasizes leading by example, handling sales, inventory, and merchandising while stepping in for shift management when needed.

Bilingual candidates are encouraged to apply and contribute to a welcoming, high-performance team. Join a company renowned for growth, comprehensive benefits starting Day One, and opportunities to advance

Qualifications

Strong communication skills.
Ability to obtain RSS Certification.
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom and ensure team execution of service programs.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals as needed.
Handle special orders and outside purchases efficiently, using electronic ledger.
Process returns and exchanges, issue refunds, and stage returned merchandise.
Ensure all merchandise is invoiced before it leaves the store.
Communicate Zipline messages and delegate merchandising tasks as assigned.
Ensure adherence to posted work schedules and proper clocking in/out.
Perform store opening/closing duties, day end procedures, and secure money/deposits.